Promotional Terms & Conditions

This page describes the terms and conditions of both online and in-store offers. For the full terms and conditions relating to the use of this website, please visit our terms and conditions page.

Please note: We reserve the right to cancel and refund any orders where promotions or offers have been discounted as part of a glitch or error.

ALL online offers are exclusive of delivery charges, gift wrap and individual hamper receptacles unless otherwise stated in the promotion terms and conditions. Flowers, Hampers and Alcohol products may not be included with offers requiring a voucher code.

Free standard delivery on orders over £35 applies to orders shipped using our standard 3-5 day delivery service. Items which are exempt from our standard delivery service (such as products containing alcohol, wedding favours, items containing glass, and flowers), are also exempt from this offer. Offer available to online customers only. There is no cash equivalent to this offer.

Promotional codes (also referred to as offer codes and discount codes) are each redeemable only once through the Thorntons.co.uk website. Thorntons reserves the right to withdraw a promotional code at any time. Promotional codes cannot be used in conjunction with other promotional codes, and only one promotional code can be applied to each order. Promotional codes are not redeemable in-store unless otherwise stated in the specific terms and conditions for that offer.

Buy One Get One Free (BOGOF) available on selected, clearly marked items only. Add the selected product to the basket and the free item will automatically be added to your basket (unless otherwise stated in the promotion). Offers available to customers of Thorntons Direct only. Offer is not available for corporate customers. There is no cash equivalent to this offer. Some products included in the promotion may not be available in stores. Offer not valid on purchases placed on Flowers.

Free when you spend offers) are subject to stock availability. Thorntons reserves the right to withdraw the offer at any time or to offer an alternative item of equivalent or greater value in the event of unavailability. Free items cannot be redeemed in-store unless otherwise stated in the specific terms and conditions for that offer. Free items do not include any personalisation (including personalised icing, gift-wrap or included as part of hampers). Any items not mentioned in the specific offer are excluded from the promotion.

Multi-buy offers available on selected, clearly marked items only. Mix and match products within each range, discount will be applied at checkout. Thorntons reserves the right to amend the products in the promotion at any time. Offers available to online customers only. Offer is not available for corporate customers. There is no cash equivalent to this offer. Some products included in the promotion may not be available in stores.

How our 3 for 2 offer works

To calculate our 3 for 2 offer we take every eligible 3 for 2 item in your basket and arrange them in descending order of price. We then select every third item from this list and discount that chocolate gift to £0.

Example 1:

  • Let’s say we’ve added six eligible gifts to our basket which cost £15, £8, £14, £10, £5 and £12.
  • These gifts are first arranged in descending order of price (£15, £14, £12, £10, £8, £5).
  • Next every third gift, in this example the gifts that cost £12 and £5, are discounted to £0.

Example 2:

  • In this example we’re adding three gifts each costing £10, plus three additional gifts at a cost of £15, £15 and £5.
  • We first arrange these gifts in descending order of price (£15, £15, £10, £10, £10, £5).
  • Now we can select every third gift, in this example the first £10 gift and the £5 gift, and discount these to £0.

Queries and questions about 3 for 2

If you’ve got any questions about our 3 for 2 offer, you can contact our customer resolution team who will be happy to help.

Some promotional offers not valid on purchases placed on Hampers, Flowers and Alcohol products.