We want to make it as easy as possible for you to share our lovingly crafted Thorntons chocolates. So whether you’ve got an occasion in mind or just want to cheer someone up, all the information you need on how we deliver a special treat can be found below.
If there’s anything you’d like to talk through with one of our team, please call us on +44 (0) 800 454537.
Orders Containing Alcohol
We can only deliver items containing alcohol products to mainland UK addresses via our Named & Next Day delivery services. Please remember that it is an offence to purchase or attempt to purchase alcohol if you are under the age of 18.
For further information please contact us on +44 (0) 800 454537.
Chocolate models includes Easter Eggs, Plaques and Other Shapes
Due to the fragile nature of these items, we are unable to offer International Delivery on orders containing these products.
For selected products from our personalised range, you will need to place your order before 12:00pm midday (Monday - Friday, excluding bank holidays) to receive your product the next day. This applies to:
Personalised Sleeves across our Continental, Classic, Favourites Flavours, Hampers and Giftsets range
Thorntons flowers are available via Named or Next Day delivery service and will be fulfilled between 8:30am and 6:00pm Monday - Friday (excluding bank holidays) and 8:30am and 2:30pm Saturday. To receive an order via Next Day delivery, your order will need to be placed before 4:00pm Monday - Friday (excluding bank holidays). We are currently unable to offer Standard, International or Same Day delivery on orders containing flowers.
Should your recipient not be at home, the courier will attempt to leave the flowers with a neighbour or in a safe place on the recipient’s property. However, if this is not possible, the courier will leave a ‘calling card’ to arrange a re-delivery. Please note that if additional products, including gift cards, are ordered along with flower bouquets, these will all be delivered on the same day but not at the same time, as they are dispatched via different couriers.
Flowers can be delivered Next Day almost anywhere in mainland UK (subject to availability). Delivery to the following out of area postcodes will be subject to delays:
AB, BT, FK19, FK20, FK21, GY, HS, IM, IV, JE, KA27, KA28, KW, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA65, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO40, PO41, PO49, TR21, TR22, TR23, TR24, TR25, ZE
We know that people are busy and can’t always be available to receive a delivery, so we’re more than happy to deliver to reception/post room/security areas and accept signatures from authorised representatives; however, this is only available with our Next and Named Day delivery option.
For deliveries to hospitals, it’s best to check that they will accept the items you’ve ordered; hospitals don’t usually permit flower deliveries to Intensive Care Units, but some will place flowers outside the ward for the benefit of visiting families, whilst others refuse products to minimise risk of infections.
PO Box and Freepost Addresses
Unfortunately we can’t accept orders to addresses containing a PO Box number or FREEPOST addresses.
We know that our Armed Forces love a treat when overseas, but delivery to them can be tricky! These orders are dispatched by Royal Mail via the internal military post and may be subject to delays, so we can’t guarantee delivery on a specific day or the condition that it will arrive in if the weather is warm.
We always ship to the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. If you’re unsure, try the Post Office address finder as we can’t accept liability for late or failed deliveries due to an incorrect address.
Weight Per Parcel
We can send as many products as you wish up to 10 kg per delivery charge. This is limited to 5 kg for international deliveries; for orders exceeding this weight, please call us on +44 (0) 845 121 1911. Due to the nature of some products, additional delivery charges may apply.