Contact Us

If you have questions about your order or the products we make here at the Thorntons Chocolate Factory, take a look at our delivery information page and the Our Craft pages.

If you can't find the answer to your question, please complete the contact form below and our friendly advisors will aim to get back to you within 48 hours.

Alternatively you can call our advisors directly on 0345 121 1911* (or +44 1773 526444 if you're calling from an international number).

Opening hours:

  • Monday to Friday, excluding Bank Holidays: 8.30am - 6.00pm
  • Saturday: 8.30am - 4.30pm
  • Sunday: closed

(*0345 numbers are charged at the same rate as calls to local or national landline numbers. 0345 numbers are also included in call allowances and bundled or 'free' minutes.)

Thorntons Ltd.
Registered Office: 889 Greenford Road, Greenford UB6 0HE.
Registered in England nbr 0174706

CONTACT US

Customer Services

If you have questions about your order or the products we make here at the Thorntons Chocolate Factory, take a look at our delivery information page and the Our Craft pages.

If you can't find the answer to your question, please complete the contact form below and our friendly advisors will aim to get back to you within 48 hours.

If you can't find the answer to your question, please contact us at customercare@thorntons.co.uk

Alternatively you can call our advisers directly on 0345 121 1911* (or +44 1773 526444  if you're calling from an international number).

Opening hours:

  • Monday to Friday, excluding Bank Holidays: 8.30am - 6.00pm
  • Saturday: 8.30am - 4.30pm
  • Sunday: closed

(*0345 numbers are charged at the same rate as calls to local or national landline numbers. 0345 numbers are also included in call allowances and bundled or 'free' minutes.)

Thorntons Ltd
Consumer queries
Thorntons Park,
Somercotes,
Alfreton
Derbyshire
DE55 4XJ

Main switchboard

If you have a general business enquiry please call us on 08450757565

Opening hours:

  • Monday to Friday, excluding Bank Holidays: 9:00am - 5.00pm
  • Saturday & Sunday : closed

Press Enquriies

Ferrero Press Office
ferreropressoffice@cohnwolfe.com
TEL. +44(0)207 331 2323