If you have questions about your order or the products we make here at the Thorntons Chocolate Factory, take a look at our delivery information page and the Our Craft pages.

Customer Services

If you can't find the answer to your question, you can call our advisers directly on 0345 121 1911* (or +44 1773 526444  if you're calling from an international number).

Opening hours:

  • Monday to Friday, excluding Bank Holidays: 8.30am - 6.00pm
  • Saturday: 8.30am - 4.30pm
  • Sunday: closed

(*0345 numbers are charged at the same rate as calls to local or national landline numbers. 0345 numbers are also included in call allowances and bundled or 'free' minutes.)

Thorntons Ltd
Consumer Queries
Thorntons Park,
DE55 4XJ

Main switchboard

If you have a general business enquiry please call us on 08450757565

Opening hours:

  • Monday to Friday, excluding Bank Holidays: 9:00am - 5.00pm
  • Saturday & Sunday : closed

Press Enquires

Ferrero Press Office
TEL. +44(0)207 331 2323