Contact Us

If you have any questions or require advice please don’t hesitate to contact us and utilise our excellent customer service team.

Complaints Process

We pride ourselves on how we treat our customers, the standards of care we offer and the quality of every outcome. Ask our customer service team click here.

Delivery Information

Browse our chocolate delivery information here at Thorntons and let us take care of transporting your special gift by post to your home or local pick up location. Named day options available.

FAQs

Our FAQ section is here to provide you with quick and clear answers to your queries about dietary or delivery information and more.

Thorntons Covid - 19 Statement

At Thorntons, the safety and wellbeing of our customers and our colleagues is our number one priority so we have adapted some of our store policies with immediate effect.

Retail Store Statement

Customer Service Update