CONTACT US

Due to these challenging times we are following government guidelines to maintain the safety of our staff, we are working with reduced numbers which as a result has led to a longer response time than usual. Thank you for your support at this challenging time, we will respond to your enquiry a soon as possible.

If you have questions about your order or the products we make here at the Thorntons Chocolate Factory, take a look at our delivery information page and the Our Craft pages.

Customer Services

Due to these challenging times we are following government guidelines to maintain the safety of our staff, we are working with reduced numbers which as a result has led to a longer response time than usual. Thank you for your support at this challenging time, we will respond to your enquiry a soon as possible.

If you can't find the answer to your question, you can call our advisers directly on 0345 121 1911* (or +44 1773 526444  if you're calling from an international number).

Opening hours:

  • Monday to Friday, excluding Bank Holidays: 8.30am - 6.00pm
  • Saturday: 8.30am - 4.30pm
  • Sunday: closed

(*0345 numbers are charged at the same rate as calls to local or national landline numbers. 0345 numbers are also included in call allowances and bundled or 'free' minutes.)

Thorntons Ltd
Consumer Queries
Thorntons Park,
Somercotes,
Alfreton
Derbyshire
 DE55 4XJ

Press Enquires

Ferrero Press Office
ferreropressoffice@fhflondon.co.uk