Customer Service Update

We continue to experience some ongoing technical issues and are processing an unprecedented volume of customer enquiries at this time.

We sincerely apologise for the inconvenience caused. Our careline team is working hard to respond to customers as soon as possible..

Please rest assured that if you emailed thorntonscustomercare@Ferrero.com, or filled out our contact form on https://www.thorntons.co.uk/customer-service/contact-us-details.html, your details are with us and we will be in touch with you as soon as possible.

We will endeavour to respond to all customer enquiries within 5-7 working days.

We thank you all in advance for your patience in this unprecedented circumstance and thank you for your continued support.