When you create a new user account at Thorntons.co.uk we collect
your name and email address. When you place an order for a product
that requires payment, we also collect your credit card billing
address, credit card information, and telephone number. This
information will be used to process orders and, if necessary, to
contact you regarding the status of your orders.
In order to develop our business we do use some of the collected
data including recipient details to profile you and your order
profile. This data is used to improve our service to you and
identify new customers who we should be marketing to. This involves
passing information onto selected third party companies.
Opt-in Policy
Within the Thorntons.co.uk site, we have to gather information from
you to process your order. As part of this, we will proactively opt
you in to receive marketing communications from Thorntons (for
example, text messages, emails and catalogues). Should you wish to
opt-out at any time, simply call 0845 121 1911 or log in and click
on 'Account' to change your 'opt-in' status and we will update your
account. We will not share your information with third parties for
marketing purposes
Sharing your information with other
companies
We have a firm commitment to protect your privacy and security as
our customer. We are obliged by the Distance Selling Directive, and
the Data Protection legislation, and all current Trade and Legal
precedents and policies to respect your wishes. You can at any time
contact us and we will OPT you out of any aspect of our marketing
programme.
Purchase History
A record is kept of your purchases. Your previous orders may be
used to present you with the most relevant products and gift ideas
and to provide you with a better overall user experience. You have
the right through Data Protection legislation to request, for a
small fee, any data we hold on you. Please contact us on
44 (0) 845 121 1911 if you wish to enquire about the data we
hold.
How do I tell Thorntons that I do not want to be
contacted for promotional purposes?
Simply log in and click on 'Account' to change your 'Opt-In'
status.
Alternatively, you can contact us by clicking
here.
Will my customer contact information be disclosed to
third parties?
We do not disclose your information to third parties for marketing
purposes. Thorntons also reserves the right to co-operate with law
enforcement officials in the investigation of alleged unlawful
activities of our customers or relating to our customers. We will
have no legal liability for such disclosures.
Are my personal messages private when I purchase
gifts?
When you add a personal message to an order, your message will be
printed on a gift card that is part of the dispatch stationery.
This is positioned so the message cannot be read during
transit.
What are cookies and how do we use them?
A cookie is a small file that can be stored on your computer's hard
drive. Thorntons uses cookies to provide features like auto-log-in
and to determine when customers have previously visited our site.
Our cookies do not contain any personal information about you, so
only Thorntons will be able to use the cookies to determine your
identity.
This website uses Google Analytics, a web analytics service
provided by Google, Inc. (“Google”). Google Analytics
uses “cookies”, which are text files placed on your
computer, to help the website analyze how users use the site. The
information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by
Google on servers in the United States . Google will use this
information for the purpose of evaluating your use of the website,
compiling reports on website activity for website operators and
providing other services relating to website activity and internet
usage. Google may also transfer this information to third parties
where required to do so by law, or where such third parties process
the information on Google's behalf. Google will not associate your
IP address with any other data held by Google. You may refuse the
use of cookies by selecting the appropriate settings on your
browser, however please note that if you do this you may not be
able to use the full functionality of this website. By using this
website, you consent to the processing of data about you by Google
in the manner and for the purposes set out above.
In addition to this, this site also uses ClickTale web analytics
service. ClickTale may record mouse clicks, mouse movements,
scrolling activity as well as any text you type in this website.
ClickTale does not collect personally identifiable information that
you do not voluntarily enter in this website. ClickTale does not
track your browsing habits across web sites which do not use
ClickTale services. For more information see Privacy Policy for
Information Collected by the ClickTale Web Analytics Service. We
are using the information collected by ClickTale service to help
make the site easier to use. You can choose to disable the Service
at http://www.clicktale.net/disable.html.
What is an IP address and how does Thorntons use
them?
An IP address is a number that is assigned to your computer when
connected to the Internet. The servers that serve our web site
automatically identify your computer by its IP address. This is
used exclusively to highlight orders that appear abnormal, (i.e.
Multiple credit card numbers being used) in order to identify the
source of fraudulent orders.
Does Thorntons ensure the privacy practices of other
sites to which it provides links?
While we carefully select the websites to which we link, we are not
responsible for the privacy practices or the content of these
websites.
How will I know when Thorntons.co.uk changes its privacy
policy?
Our privacy policy is regularly reviewed to make sure we continue
to serve the privacy interests of our customers. We reserve the
right to change and update the privacy policy and these changes
will be posted on our web site. We encourage you to visit this page
from time to time to ensure you are aware of any changes we may
have made.
44 (0) 845 121 1911 if you wish to enquire about the data we
hold.