Thorntons Delivery Information

Whether you're sending someone a special birthday gift or treating yourself to something indulgent, we want to make sure we can deliver your order at a time that's convenient for you.

Below you'll find a little more information to help you make the right choice - if you can't find the information you need, please call us on +44 (0) 800 454537.


**Please note that we are currently experiencing issues with our delivery network which may cause delays to our Standard Delivery Service. Standard deliveries should now be expected to arrive within 3-7 working days**

 

 

Christmas Delivery

Make sure you order in time for Christmas delivery! Our delivery cutoffs are:

  • Standard 3-5 Day Delivery: 4:00pm Friday 19th December
  • Named/Next Day Delivery: 4:00pm Tuesday 23rd December

 

Delivery Options

Standard Delivery - £3.95

Our standard delivery service is FREE on all orders over a £35 spend.

Standard deliveries will arrive within 3-5 days (excluding Sundays and bank holidays) from the despatch date. Our standard delivery service is fulfilled by Hermes, who use local lifestyle couriers; this makes things more convenient for you as local couriers can deliver any time up to 9:00pm. Orders placed before 11:00am will normally be dispatched the same day - otherwise, they will be dispatched on the next working day (excluding weekends and bank holidays).

You'll be able to track your order 72 hours after dispatch. If nobody’s home to sign for your goods when we arrive, the driver may leave them in a secure location at his or her discretion.

As there is potential for deliveries to be fulfilled outside of normal working hours, this delivery option is not suitable for deliveries to hospitals or businesses.

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Named / Next-Day Premium Delivery - £6.95

Named & Next Day Deliveries are fulfilled by Parcelforce and are delivered between 7:00am and 6:00pm Monday - Friday (excluding bank holidays) or 7:00am to 2:00pm Saturdays.

To receive your goodies Next Day, you will need to place your order before 4:00pm Monday - Friday. Next Day orders placed on a Saturday or Sunday will not be delivered until the following Tuesday. For our personalised ranges such as Photo Boxes, 'Create Your Own' boxes, personalised chocolate boxes or greeting cards, orders for Next Day delivery should be placed before 12:00pm midday Monday - Thursday (excluding bank holidays).

If you are not going to be home within delivery hours, the courier will leave a calling card for you to rearrange a suitable time and date. If you know you or your recipients aren’t home during delivery hours, we would recommend delivery to an alternative address instead. If your goods become unsuitable as a result of non-delivery, we cannot accept liability.

To track your order, simply follow the link in your dispatch email or call our advisors on 0800 4544537.

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Out of area postcodes

Due to the remote nature of some locations, there are some postcodes within the UK to which we cannot offer our Named or Next Day delivery services. Deliveries to these postcodes will instead be made via our Standard Delivery service, and will arrive within 7 days (excluding Sundays and bank holidays) following the dispatch date. Orders placed before 11:00am will usually be dispatched the same day.

Postcode   Postcode   Postcode
AB30   IV41   PA48
AB31   IV42   PA49
AB39   IV43   PA60
AB41   IV44   PA62
AB42   IV45   PA63
AB43   IV46   PA64
AB44   IV47   PA65
AB45   IV48   PA66
AB51   IV49   PA67
AB52   IV50   PA68
AB53   IV51   PA69
AB54   IV55   PA70
AB55   IV56   PA71
AB56   KA27   PA72
AB63   KA28   PA73
DD8   KW1   PA74
DD9   KW2   PA75
DD10   KW3   PA76
FK8   KW5   PA77
FK16   KW6   PA78
FK17   KW7   PH10
FK21   KW8   PH11
HS1   KW9   PH13
HS2   KW10   PH14
HS3   KW11   PH17
IM - all areas   KW12   PH18
IV4        
IV5   KW13   PH19
IV6   KW14   PH20
IV7   KW15   PH21
IV8   KW16   PH22
IV9   KW17   PH23
IV10   PA20   PH24
IV11   PA21   PH25
IV12   PA22   PH26
IV13   PA23   PH30
IV14   PA24   PH31
IV15   PA25   PH32
IV16   PA26   PH33
IV17   PA27   PH34
IV18   PA28   PH35
IV19   PA29   PH36
IV20   PA30   PH37
IV21   PA31   PH38
IV22   PA32   PH39
IV23   PA33   PH40
IV24   PA34   PH41
IV25   PA35   PH42
IV26   PA36   PH43
IV27   PA37   PH50
IV28   PA38   TD15
IV29   PA39   TR21
IV30   PA40   TR22
IV31   PA41   TR23
IV32   PA42   TR24
IV33   PA43   TR25
IV34   PA44   ZE1
IV35   PA45   ZE2
IV36   PA46   ZE3
IV40   PA47    

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International Deliveries - from £20.50

International orders are fulfilled by UPS and will typically take up to 10 working days. Unfortunately we are unable to guarantee delivery on specific dates. Due to their fragile nature, we are also unable to deliver alcohol, ceramics or flowers to countries outside the UK.

Our products might be delicious but they’re also perishable. We have no control over the temperature or conditions of your order in transit, so cannot accept responsibility for melted/damaged products.

We are able to accept orders of up to 5kg for international delivery - delivery charges may be calculated based on weight, so please check the pricing tables below.

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Customs Charges

It’s possible that Customs in other countries may add additional duties or charges, which we are unable to control. These charges would be applied in the receiving country, so we cannot predict or influence what they may be. The recipient is responsible for paying these charges, should they arise. We do our best to remain up to date with events in countries we deliver to, and we reserve the right to decline an order if we think it will be delivered unsafely, or if we think charges may be imposed.

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US Food & Drug Administration

The US Food and Drug Administration (FDA) has recently made changes to legislation relating to the importing of food into the USA. For each delivery we make to the USA, we’re obliged to submit additional documentation to the FDA – as such, we apply an additional £10.00 administrative charge to your order to cover this. This is automaticually included in the delivery charge.

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International Delivery Rates

We want the whole world to enjoy our delicious Thorntons chocolates, so we’re happy to deliver to most countries. Please use the charts below to find prices for flat-rate and weight-based services to various destinations. From time to time, political situations in some countries might affect delivery to certain destinations. If the country you’re delivering to isn’t in the list, please call us on +44 (0) 845 121 1911 for more information.

Flat-Rate Services *

Destination
Delivery Charge
Belgium
£23.20
Denmark
£24.75
Finland
£24.75
France
£23.20
Germany
£23.20
Greece
£24.75
Republic of Ireland
£20.50
Isles of Scilly £24.75
Italy
£24.75
Luxembourg
£20.50
Monaco
£23.20
Netherlands
£20.50
Portugal
£24.75
Spain
£24.75
Sweden
£24.75


* Non-weight based services applicable to destinations in the above table only.
 

Weight Based Services

Weight

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Zone 10

 

0.5kg

£29.75

£26.75

£28.50

£31.60

£32.20

£36.80

 

1kg

£32.70

£28.15

£31.60

£35.65

£36.80

£41.20

 

1.5kg

£35.20

£29.75

£33.50

£39.70

£40.95

£45.95

 

2kg

£37.80

£32.05

£36.40

£43.75

£45.35

£50.75

 

2.5kg

£40.30

£34.15

£38.30

£47.80

£49.95

£55.40

 

3kg

£42.40

£36.35

£41.20

£51.85

£53.20

£58.50

 

3.5kg

£44.70

£38.55

£43.10

£53.90

£56.40

£61.60

 

4kg

£46.80

£40.65

£45.00

£55.95

£59.60

£64.70

 

4.5kg

£48.60

£42.85

£48.00

£60.00

£62.45

£67.80

 

5kg

£50.70

£44.85

£51.00

£62.05

£65.85

£70.95

 

  • Zone 5: Andorra, Albania, Austria, Bosnia and Herzegovina, Belarus, Canary Islands, Faroe Islands, Guernsey, Gibraltar, Greenland, Croatia, Iceland, Jersey, Moldavia, Macedonia, Russian Federation, San Marino, Turkey, Ukraine
  • Zone 6: United States of America - This includes the FDA Charge.
  • Zone 7: Bulgaria, Canada, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Liechtenstein,  Lithuania, Malta, Mexico, Norway, Poland, Puerto Rico, Romania, Slovenia, Slovakia, Switzerland
  • Zone 8: Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Philippines, Singapore, Thailand, Taiwan, South Africa
  • Zone 9: United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Armenia, American Samoa, Aruba, Azerbaijan, Barbados, Bahrain, Bermuda, Brunei Darussalam, Bahamas, Cook Islands, Dominica, Dominican Republic, Egypt, Fiji, Micronesia, Grenada, Georgia, Guam, Israel, Isle of Man, India, Iraq, Jamaica, Kenya, Kyrgyzstan, Kiribati, Saint Kitts & Nevis, Kuwait, Cayman Islands, Kazakhstan, Saint Lucia, Sri Lanka, Morocco, Marshall Islands, Mongolia, Northern Mariana Islands, Martinique, New Caledonia, Nigeria, New Zealand, Oman, French Polynesia, Papua New Guinea, Pakistan, Qatar, Samoa, Saudi Arabia, Solomon Islands, Syria, Turks & Caicos Islands, Tajikistan, Timor-Leste, Turkmenistan, Tonga, Trinidad & Tobago, Uzbekistan, Saint Vincent & the Grenadines, Virgin Islands (British), Virgin Islands (USA), Vietnam, Vanuatu, Wallis & Futuna Islands, Zimbabwe
  • Zone 10: Angola, Argentina, Bangladesh, Burkina Faso, Burundi, Benin, Bolivia, Brazil, Bhutan, Botswana, Belize, Congo (Kinshasa), Central African Republic, Congo (Brazzaville), Cote d'Ivoire, Chad, Chile, Cameroon, Colombia, Costa Rica, Cape Verde, Djibouti, Algeria, Ecuador, Eritrea, Ethiopia, Gabon, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guinea-Bissau, Guyana, Honduras, Haiti, Jordan, Cambodia, Comoros, Laos, Lebanon, Liberia, Lesotho, Libya, Madagascar, Mali, Mauritania, Mayotte, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, Niger, Nicaragua, Nepal, Panama, Peru, Palau, Paraguay, Reunion, Rwanda, Seychelles, Sierra Leone, Senegal, Suriname, El Salvador, Swaziland, Togo, Tunisia, Tuvalu, Tanzania, Uganda, Uruguay, Venezuela, Yemen, Zambia

         ** If your chosen delivery country is not listed above, you will be charged in line with Zone 10 rates. **

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Delivery Restrictions

Orders Containing Alcohol

We can only deliver items containing alcohol products to mainland UK addresses via our Named & Next Day delivery services. Please remember that it is an offence to purchase or attempt to purchase alcohol if you are under the age of 18. As you need to be at least 18 to buy alcohol, we are required to contact you to confirm your details before sending this product. Please make sure you provide a contact phone number when you place your order - we will be unable to dispatch your order if we cannot verify your age.

For further information please contact us on +44 (0) 800 454537.

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Chocolate Models (including Easter Eggs, Plaques and Other Shapes)

Due to the fragile nature of these items, we are unable to offer International Delivery on orders containing these products.

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Flowers

Thorntons flowers are available via Named or Next Day delivery service and will be fulfilled between 8:30am and 6:00pm Monday - Friday (excluding bank holidays) and  8:30am and 2:30pm Saturday. To receive an order via Next Day delivery, your order will need to be placed before 4:00pm Monday - Friday (excluding bank holidays). We are currently unable to offer Standard, International or Same Day delivery on orders containing flowers.

Should your recipient not be at home, the courier will attempt to leave the flowers with a neighbour or in a safe place on the recipient’s property. However, if this is not possible, the courier will leave a ‘calling card’ to arrange a re-delivery. Please note that if additional products, including gift cards, are ordered along with flower bouquets, these will all be delivered on the same day but not at the same time, as they are dispatched via different couriers.

Flowers can be delivered Next Day almost anywhere in mainland UK subject to availability. Delivery to the following Out of Area postcodes will be subject to delays:

Postcode   Postcode   Postcode
AB   PA36   PA75
BT   PA37   PA76
FK19   PA38   PA77
FK20   PA39   PA78
FK21   PA40   PH
GY   PA41   PO30
HS   PA42   PO31
IM   PA43   PO32
IV   PA44   PO33
JE   PA45   PO34
KA27   PA46   PO35
KA28   PA47   PO36
KW   PA48   PO37
PA20   PA49   PO38
PA21   PA60   PO40
PA22   PA61   PO41
PA23   PA62   PO49
PA24   PA63   TR21
PA25   PA64   TR22
PA26   PA65   TR23
PA27   PA66   TR24
PA28   PA67   TR25
PA29   PA68   ZE
PA30   PA69    
PA31   PA70    
PA32   PA71    
PA33   PA72    
PA34   PA73    
PA35   PA74    


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Greeting Cards

If you would like to include a greeting card with an order for Next Day delivery, your order will need to be placed before 12:00pm midday (Monday - Friday, excluding bank holidays). Orders placed after this time will be dispatched on the next working day (Monday – Friday). On occasion we may have to send your greeting card separately, but it will still arrive on the same day.

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Personalised Products - Photo Boxes, 'Create Your Own'

For select products from our personalised range, you will need to place your ourder before 12:00pm midday (Monday - Friday, excluding bank holidays) to receive your product the next day. This applies to:

  • Photo Boxes
  • 'Create Your Own' chocolate boxes
  • Personalised Continental

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Wedding & Party Favours

We want your big day to be perfect, and we know the last thing you need are damaged or perished wedding favours. As such, we will only dispatch wedding and party favours to UK addresses via our Named and Next Day delivery service. We’ll also require notice of at least 5 working days to create and dispatch all the favours you need. For personalised favours, we’ll require notice of at least 21 working days. If you want to find out more on getting the perfect favours for your special day, speak to one of our friendly wedding coordinators on +44 (0) 845 121 1911.

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Other Information

Business/Hospital Addresses

We know that people are busy and can’t always be available to receive a delivery (no matter how delicious it might be), so we’re more than happy to deliver to reception/post room/security areas and accept signatures from authorised representatives; however, this is only available with our  Next and Named Day delivery option. For deliveries to hospitals, it’s best to check that they will accept the items you’ve ordered; hospitals don’t usually permit flower deliveries to Intensive Care Units, but some will place flowers outside the ward for the benefit of visiting families, whilst others refuse products to minimise risk of infections.

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PO Box and Freepost Addresses

Unfortunately we can’t accept orders to addresses containing a PO Box number or FREEPOST addresses.

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BFPO Addresses 

We know that our Armed Forces love a treat when overseas, but delivery to them can be tricky! These orders are dispatched by Royal Mail via the internal military post and may be subject to delays, so we can’t guarantee delivery on a specific day or the condition that it will arrive in if the weather is warm.

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Incorrect Addresses

We always ship to the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. If you’re unsure, try the Post Office address finder as we can’t accept liability for late or failed deliveries due to an incorrect address.

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Weight Per Parcel

We can send as many products as you wish up to 10 kg per delivery charge. This is limited to 5 kg for international deliveries; for orders exceeding this weight, please call us on  +44 (0) 845 121 1911. Due to the nature of some products, additional delivery charges may apply.

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