UK Delivery Charges

When you order your chocolates for a weekday delivery, our Standard Delivery option is just £3.95 per delivery address.

If you need your chocolates for a special occasion, or you just can’t wait to get stuck in, our Next Day and Named Day Delivery is just £6.95.

Before you order, please take a look at the information below. If you need to talk to us about your order, please contact us on +44 (0)845 121 1911. We’re open from 8.30am to 6pm Monday to Friday (excluding bank holidays) and from 10am to 4pm on Saturdays, or contact us here and we’ll help you however we can.

Standard Deliveries 

Standard deliveries take 3-5 working days (Monday to Friday), starting from the first working day following the despatch date. If you place an order for Standard Delivery before 11am we’ll normally dispatch it that day, but if not, we’ll send it the next working day. You’ll be able to track your order 72 hours after dispatch. If nobody’s home to sign for your goods when we arrive, our driver may leave them in a secure location at his or her discretion.

 

Premium Delivery, Monday - Saturday

If you need your goodies in a hurry, Premium Delivery is our next day or named working day courier service with deliveries from 8.00am to 9.00pm, Monday to Friday and 9:00am to 2:00pm Saturday. To receive your goodies the next day, you will need to place your order before 4.00pm Monday - Friday.

For our bespoke ranges such as, Photo Boxes, 'Create Your Own' boxes or cards, you will need to place your order before 12.00pm midday Monday - Thursday if you want them delivered the following day.

If you are not going to be home within the delivery hours of 8.00am to 9.00pm Monday - Friday or 9:00am to 2:00pm Saturday, our courier will leave a calling card for you to rearrange a suitable time and date. If you know you or your recipients aren’t home during delivery hours, you could arrange delivery to an alternative address instead. If your goods become unsuitable as a result of non-delivery, we cannot accept liability.

 

Tracking your Premium Delivery Monday - Saturday

To track your order, all you need to do is call our customer services team on 0845 121 1911 or email us at wwwcustserve@thorntons.co.uk

 

Northern Ireland/Scotland/Highlands/Isles of Scilly/Isle of Man/Isle of Wight 

Unfortunately we can’t guarantee a Next day delivery service to Northern Ireland, Scotland, Scottish Islands, Isles of Scilly, Isle of Man, Isle of Wight. 

 

Out of area postcodes

There are some postcodes within the UK that our we are unable to offer next or named day delivery, instead your delivery will be made via our standard service and will be with you within 5 working days (Monday to Friday), starting from the first working day following the despatch date. If you place an order for Standard Delivery before 11am we’ll normally dispatch it that day, but if not, we’ll send it the next working day.

Postcode	Area		Postcode	Area		Postcode	Area		Postcode	Area
AB13	Aberdeen		IV17	Alness		KW3	Lybster		PA74	Isle of Mull
AB14	Aberdeen		IV18	Invergordon		KW5	Latheron		PA75	Isle of Mull
AB15	Aberdeen		IV19	Tain		KW6	Dunbeath		PA76	Isle of Iona
AB23	Aberdeen		IV2	Inverness		KW7	Berriedale		PA77	Scarinish
AB30	Laurencekirk		IV20	Tain		KW8	Helmsdale		PA78	Isle of Coll
AB31	Banchory		IV21	Gairloch		KW9	Brora		PA80	Morvern
AB32	Westhill		IV22	Achnasheen		ML10	Strathaven		PH10	Blairgowrie
AB33	Alford		IV23	Garve		ML11	Lanark		PH11	Blairgowrie
AB34	Aboyne		IV24	Ardgay		ML12	Biggar		PH15	Aberfeldy
AB35	Ballater		IV25	Dornoch		ML8	Carluke		PH16	Pitlochry
AB36	Strathdon		IV26	Ullapool		ML9	Larkhall		PH17	Pitlochry
AB37	Ballindalloch		IV27	Lairg		PA20	Rothesay		PH18	Pitlochry
AB38	Aberlour		IV28	Rogart		PA21	Tighnabruaich		PH19	Dalwhinnie
AB39	Stonehaven		IV3	Inverness		PA22	Colintraive		PH20	Newtonmore
AB41	Ellon		IV30	Elgin		PA23	Dunoon		PH21	Kingussie
AB42	Peterhead		IV31	Lossiemouth		PA24	Cairndow		PH22	Aviemore
AB43	Fraserburgh		IV32	Fochabers		PA25	Cairndow		PH23	Carrbridge
AB44	Macduff		IV36	Forres		PA26	Cairndow		PH24	Boat of Garten
AB45	Banff		IV4	Beauly		PA27	Cairndow		PH25	Nethy Bridge
AB51	Inverurie		IV40	Kyle		PA28	Campbeltown		PH26	Gr'town-on-Spey
AB52	Insch		IV41	Kyleakin		PA29	Tarbert		PH3	Auchterarder
AB53	Turriff		IV42	Breakish		PA30	Lochgilphead		PH30	Corrour
AB54	Huntly		IV43	Isle Ornsay		PA31	Lochgilphead		PH31	Roy Bridge
AB55	Keith		IV44	Teangue		PA32	Inveraray		PH32	Fort Augustus
AB56	Buckie		IV45	Ardvasar		PA33	Dalmally		PH33	Fort William
FK20	Crianlarich		IV46	Tarskavaig		PA34	Oban		PH34	Spean Bridge
HS1	Stornoway		IV47	Carbost		PA35	Taynuilt		PH35	Invergarry
HS2	Isle of Lewis		IV48	Sconser		PA36	Bridge of Orchy		PH36	Acharacle
HS3	Harris		IV49	Broadford		PA37	Oban		PH37	Glenfinnan
HS4	Isle of Scalpay		IV5	Inverness		PA38	Appin		PH38	Lochailort
HS5	Leverburgh		IV51	Portree		PA41	Isle of Gigha		PH39	Arisaig
HS6	Lochmaddy		IV52	Plockton		PA42	Port Ellen		PH4	Auchterarder
HS7	Isle of Benbecula		IV53	Strome Ferry		PA43	Bowmore		PH40	Mallaig
HS8	Lochboisdale		IV54	Strathcarron		PA44	Bridgend		PH41	Mallaig
HS9	Castlebay		IV55	Dunvegan		PA45	Ballygrant		PH42	Isle of Eigg
IM1	Douglas		IV56	Struan		PA46	Port Askaig		PH43	Isle of Rhum
IM2	Douglas		IV6	Muir of Ord		PA47	Portnahaven		PH44	Isle of Canna
IM3	Douglas		IV63	Inverness		PA48	Port Charlotte		PH49	Ballachulish
IM4	Douglas		IV7	Dingwall		PA49	Bruichladdich		PH5	Crieff
IM5	Peel		IV8	Munlochy		PA60	Craighouse		PH50	Kinlochleven
IM6	Kirk Michael		IV9	Avoch		PA61	Isle of Colonsay		PH6	Crieff
IM7	Ramsey		KA27	Brodick		PA62	Isle of Mull		PH7	Crieff
IM8	Ramsey		KA28	Millport		PA63	Isle of Mull		PH8	Dunkeld
IM9	Ballasalla		KW1	Wick		PA64	Isle of Mull		PH9	Pitlochry
IM99	PO Boxes Isle of Man		KW10	Golspie		PA65	Isle of Mull		TD13	Cockburnspath
IV1	Inverness		KW11	Kinbrace		PA66	Isle of Mull		TD14	Eyemouth
IV10	Fortrose		KW12	Halkirk		PA67	Isle of Mull		TR21	St. Marys
IV11	Cromarty		KW13	Forsinard		PA68	Isle of Mull		TR22	St. Agnes
IV12	Nairn		KW14	Thurso		PA69	Isle of Mull		TR23	Bryher
IV13	Inverness		KW15	Kirkwall		PA70	Isle of Mull		TR24	Tresco
IV14	Strathpeffer		KW16	Stromness		PA71	Isle of Mull		TR25	St. Martins
IV15	Dingwall		KW17	Orkney		PA72	Isle of Mull		ZE1	Lerwick
IV16	Dingwall		KW2	Lybster		PA73	Isle of Mull		ZE2	Shetland
									ZE3	Shetland

 

Business/Hospital Addresses

We know that people are busy and can’t always be available to receive a delivery (no matter how delicious it might be), so we’re more than happy to deliver to reception/post room/security areas and accept signatures from authorised representatives; however, this is only available with our  Premium Delivery option. For deliveries to hospitals, it’s best to check that they will accept the items you’ve ordered; hospitals don’t usually permit flower deliveries to Intensive Care Units, but some will place flowers outside the ward for the benefit of visiting families, whilst others refuse products to minimise risk of infections.

 

PO Box and Freepost Addresses

Unfortunately we can’t accept orders to addresses containing a PO Box number or FREEPOST addresses.

 

BFPO Addresses 

These orders are dispatched by Royal Mail and may be subject to delays, so we can’t guarantee delivery on a specific day.

 

Correct Address/Postcodes

We always use the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. If you’re unsure, try the Post Office address finder as we can’t accept liability for late or failed deliveries due to an incorrect address.

 

Weight Per Parcel

We can send as many products as you wish up to 10 kg per delivery charge. This is limited to 5 kg via the website for international deliveries, but you can call us on +44 (0) 845 121 1911 for orders exceeding this weight. Due to the nature of some products, additional delivery charges may apply.

 

International Deliveries

If you’re ordering for yourself or for a special someone outside of the UK, our delivery time will take up to 10 working days and unfortunatley we can’t guarantee delivery on specific dates. Unfortunately we cannot deliver alcohol, ceramics or flowers overseas.

Our products might be delicious but they’re also perishable. We have no control over the temperature or conditions of your order in transit, so cannot accept responsibility for melted/damaged products.

 

Customs Charges

It’s possible that Customs in other countries may add additional duties or charges, which we have no control over. The charges would be applied in the receiving country, so we cannot predict or influence what they may be. The recipient is responsible for paying these charges should they arise. We do our best to keep up with what’s happening in countries we deliver to, and we reserve the right to decline an order if we think it will be delivered unsafely, or if we think charges may be imposed.

 

US Food & Drug Administration

The US Food and Drug Administration (FDA) has recently made changes to legislation relating to the importing of food into the USA. For each delivery we make to the USA, we’re obliged to submit additional documentation to the FDA – as such, we apply an additional £10.00 administrative charge to your order to cover this. This is automaticually included in the delivery charge.

 

International Delivery Rates

We want the whole world to enjoy our delicious Thorntons chocolates, so we’re happy to deliver to most countries. Please use the charts below to find prices for flat-rate and weight-based services to various destinations. From time to time, political situations in some countries might affect delivery to certain destinations. If the country you’re delivering to isn’t in the list, please call us on +44 (0) 845 121 1911 for more information.

Flat-Rate Services *
Destination	Delivery Charge
Austria	£19.50
Belgium	£11.00
Denmark	£19.50
Finland	£19.50
France	£11.00
Germany	£11.00
Isles Of Scilly	£23.00
Republic of Ireland	£11.00
Italy	£19.50
Portugal	£19.50
Netherlands	£11.00
Norway	£23.00
Spain	£19.50
Sweden	£19.50
Switzerland	£23.00

* Non-weight based services applicable to destinations in the above table only.
 

Weight Base Services
Weight	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5	Zone 6	Zone 7	Zone 8
0.5kg	-	£20.50	£23.20	£24.75	£22.50	£26.75	£28.70	£31.60
1kg	-	£23.00	£25.50	£27.15	£24.40	£28.15	£31.60	£35.65
1.5kg	-	£25.00	£27.80	£29.55	£26.30	£29.55	£34.50	£39.70
2kg	-	£26.30	£30.10	£31.95	£28.20	£30.95	£38.40	£43.75
2.5kg	-	£28.20	£32.40	£34.35	£30.10	£32.35	£40.30	£47.80
3kg	-	£30.00	£34.70	£36.75	£32.00	£33.75	£43.20	£51.85
3.5kg	-	£31.75	£37.00	£39.15	£33.90	£35.15	£46.10	£55.90
4kg	-	£33.60	£39.30	£41.55	£35.80	£36.55	£49.00	£59.95
4.5kg	-	£35.25	£41.60	£43.95	£36.70	£37.95	£51.90	£64.00
5kg	-	£37.00	£43.90	£46.35	£37.60	£39.35	£54.80	£68.05

• Zone 2: Greece, Monaco
• Zone 3: Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
• Zone 4: Albania, Andorra, Anguila, Antigua & Barbuda, Armenia, Azerbaijan, Bahrain, Belarus, Boznia-Herzegovina, British Virgin Islands, Brunei, Canary Islands, Cayman Islands, Crotia, Dominican Republic, Faroe Islands, Gibraltar, Greenland, Grenada, Iceland, Kosova, Liechtenstein, Luxembourg, Macedonia, Moldavia, Montenegro, New Caledonia, San Marino, Turkey, Yugoslavia.
• Zone 5: Canada, Mexico, Puerto Rico,
• Zone 6: USA - This includes the FDA Charge.
• Zone 7: Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Philippines, Singapore, South Africa, Taiwan, Thailand,.
• Zone 8: Argentina, Barbados, Bermuda, Bolivia, Brazil, Chile, Costa Rica, Ecuador, Egypt, Fiji, Georgia, India, Israel, Jamaica, Jordan, Kenya, Kuwait, Lebanon, Mongolia, Morocco, New Zealand, Nigeria, Saudi Arabia, Trinidad and Tobago, Togo, UAE, Uruguay, US Virgin Islands, Yemen Republic.

         ** If your chosen delivery country is not listed above, you will be charged in line with Zone 8 rates. **

 

Restrictions - Flowers, Alcohol, Photo Boxes, Wedding Favours, etc.

Greetings Cards

Purchased Greeting cards will be dispatched with your order unless you order after 12 noon. Orders placed after this time will be dispatched on the next working day (Monday – Friday).

 

Photo Boxes and 'Create Your Own' Chocolate Boxes

For our bespoke ranges such as, Photo Boxes and 'Create Your Own' chocolate boxes, you will need to place your order before 12.00pm midday Monday - Thursday if you want them delivered the following day.

 

Easter Eggs, Models, Plaques & other shapes

Because these items are so fragile, we’re unfortunately unable to offer international delivery on orders containing these products.

 

Wine and Champagne Deliveries

We can only deliver items containing alcohol products to mainland UK addresses via our Premium Delivery Service. Please remember that it is an offence to purchase or attempt to purchase alcohol if you are under the age of 18. As you need to be at least 18 to buy alcohol, we are required to contact you to confirm your details before sending this product. Please make sure you provide a contact phone number when you place your order. For further information please contact us on +44 (0) 845 121 1911.

**Please note that we are currently unable to offer alcohol products for Saturday delivery**

 

Wedding & Party Favours

We want your big day to be perfect, and we know the last thing you need are damaged or perished wedding favours. As such, we will only dispatch wedding and party favours to UK addresses via our Premium Delivery service. We’ll also require notice of at least 5 working days to create and dispatch all the favours you need. For personalised favours, we’ll require notice of at least 21 working days. If you want to find out more on getting the perfect favours for your special day, speak to one of our friendly wedding coordinators on +44 (0) 845 121 1911.

 

Flower Deliveries

Thorntons flower and chocolate gifts are available for future day delivery, order by 5pm (UK local time) for delivery the following day. Deliveries can be made Monday-Saturday and will be delivered by courier. We are unable to deliver same day and next day on Sundays and Bank holidays. Same day and next day delivery can be delivered almost anywhere in mainland UK subject to availability, for out of area postcodes please see the list below. International delivery: Orders delivered by Interflora's associates outside the territory will comply with the procedures for despatch and delivery pertaining to the country of operation.

If you require same day delivery, please order from the wide range of gifts available in the same day delivery category, order by 3pm and delivery will be made via a local florist. For further information please contact us on +44 (0) 844 8449138 and Interflora we will be happy to advise you.