Contact us

If you have questions about your order or the products we make here at the chocolate factory,  please have a look at our delivery information page and the about us pages.

If you cannot find the answer to your question, please complete the contact form below and our friendly advisors will contact you as soon as possible.

Alternatively you can call our advisors directly on 0345 121 1911.

Opening hours: Monday - Friday, exc. Bank Holidays - 8.30am - 6.00pm; Saturday - 8.30am - 2.30pm.

(*0345 numbers are charged at the same rate as calls to local or national landline numbers. 0345 numbers are also included in call allowances and bundled or 'free' minutes.)

Thorntons PLC
Registered Office:
Thornton Park,
DE55 4XJ

Registered in England nbr 0174706

Contact Form

To allow us to respond to you as quickly as possible, please make sure you include your telephone number and the corresponding order number. One of our advisors will be in touch within three days working days to help with your enquiry. 

If your query is urgent, please call us on the number provided above. Our call waiting time is currently approximately 10-12 minutes.

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