Contact us

If you have questions about your order or the products we make here at the chocolate factory,  please have a look at our delivery information page and the about us pages.

If you cannot find the answer to your question, please complete the contact form below and our friendly advisors will aim to respond to you within 48 hours.

Alternatively you can call our advisors directly on 0345 121 1911, or 01773 526444 if you are calling from an international number.

Opening hours: Monday - Friday, exc. Bank Holidays - 8.30am - 6.00pm; Saturday - 8.30am - 4.30pm.

(*0345 numbers are charged at the same rate as calls to local or national landline numbers. 0345 numbers are also included in call allowances and bundled or 'free' minutes.)

Thorntons PLC
Registered Office: Thornton Park, Somercotes, Alfreton, Derbyshire DE55 4XJ
Registered in England nbr 0174706

Contact Form

To allow us to respond to you as quickly as possible, please make sure you include your telephone number and the corresponding order number. If you wish to amend or change an order, we recommend you call us on the numbers provided above as we cannot guarantee we will be able to change the order before it is despatched. Thankyou!

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