Thorntons Delivery Information

Father's Day delivery

Place your order before the following dates and times to receive your gifts in time for Father's Day:

  • Standard UK delivery, delivered with in 3-5 working days: order before 8pm on Tuesday 13th June
  • Named day delivery, delivered latest by 8pm on Saturday 17th June: order before 4pm on Friday 16th June

We want to make it as easy as possible for you to share our lovingly crafted Thorntons chocolates. So whether you’ve got an occasion in mind or just want to cheer someone up, all the information you need on how we deliver a special treat can be found below.

If there’s anything you’d like to talk through with one of our team, please call us on +44 (0) 800 454537.

Delivery Options

Standard Delivery - £3.95

Please note that hampers containing alcohol and our flower bouquets cannot be shipped using our standard delivery service due to their fragile nature.

Standard deliveries will arrive within 3-5 working days (excluding Sundays and bank holidays) from the dispatch date. Our standard delivery service is fulfilled by Hermes, who use local lifestyle couriers; this makes things more convenient for you as local couriers can deliver any time up to 9:00pm. Orders placed before 11:00am will normally be dispatched the same day - otherwise, they will be dispatched on the next working day (excluding weekends and bank holidays).

You'll be able to track your order 72 hours after dispatch. If nobody’s home to sign for your goods when we arrive, the driver may leave them in a secure location at his or her discretion.

As there is potential for deliveries to be fulfilled outside of normal working hours, this delivery option is not suitable for deliveries to hospitals or businesses.

Please note: if you want to send an order to multiple addresses, you will need to email or phone our Customer Services team, where an additional £3.95 charge will be incurred for each address added to the order.

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Named & Next Day Premium Delivery - £5.95

Named & Next Day Deliveries are fulfilled by Parcelforce and are delivered between 7:00am and 6:00pm Monday - Friday (excluding bank holidays) or 7:00am to 2:00pm Saturdays.

To receive your chocolates the next day, you will need to place your order before 4pm Monday - Friday. Next day orders placed after this time, or on a Saturday or Sunday, will not be delivered until the following Tuesday.

For Saturday deliveries please select the Named Day Deliveryoption and choose the appropriate Saturday from the calendar pop-up in the checkout.

If you are not going to be home within delivery hours, the courier will leave a calling card for you to rearrange a suitable time and date. If you know that nobody will be home during delivery hours, we would recommend delivery to an alternative address instead. If your goods become unsuitable as a result of non-delivery (for example, exceeding their best before date), we cannot accept liability.

To track your order, simply follow the link in your dispatch email or call our advisors on 0800 454537.

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Out of area postcodes

Due to the remote nature of some locations, there are some postcodes within the UK to which we unfortunately cannot offer our Named or Next Day delivery services. Deliveries to these postcodes will instead be made via our Standard Delivery service, and will arrive within 7 days (excluding Sundays and bank holidays) following the dispatch date. Orders placed before 11:00am will usually be dispatched the same day.

Postcode Postcode Postcode
AB30 IV41 PA48
AB31 IV42 PA49
AB39 IV43 PA60
AB41 IV44 PA62
AB42 IV45 PA63
AB43 IV46 PA64
AB44 IV47 PA65
AB45 IV48 PA66
AB51 IV49 PA67
AB52 IV50 PA68
AB53 IV51 PA69
AB54 IV55 PA70
AB55 IV56 PA71
AB56 IV57 PA72
AB63 KA28 PA73
DD8 KW1 PA74
DD9 KW2 PA75
DD10 KW3 PA76
FK8 KW5 PA77
FK16 KW6 PA78
FK17 KW7 PH10
FK21 KW8 PH11
HS1 KW9 PH13
HS2 KW10 PH14
HS3 KW11 PH17
IM- all areas KW12 PH18
IV4    
IV5 KW13 PH19
IV6 KW14 PH20
IV7 KW15 PH21
IV8 KW16 PH22
IV9 KW17 PH23
IV10 PA20 PH24
IV11 PA21 PH25
IV12 PA22 PH26
IV13 PA23 PH30
IV14 PA24 PH31
IV15 PA25 PH32
IV16 PA26 PH33
IV17 PA27 PH34
IV18 PA28 PH35
IV19 PA29 PH36
IV20 PA30 PH37
IV21 PA31 PH38
IV22 PA32 PH39
IV23 PA33 PH40
IV24 PA34 PH41
IV25 PA35 PH42
IV26 PA36 PH43
IV27 PA37 PH50
IV28 PA38 TD15
IV29 PA39 TR21
IV30 PA40 TR22
IV31 PA41 TR23
IV32 PA42 TR24
IV33 PA43 TR25
IV34 PA44 ZE1
IV35 PA45 ZE2
IV36 PA46 ZE3
IV40 PA47  

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International Deliveries - £30.00

International orders are fulfilled by UPS and will typically take up to 10 working days. Unfortunately we are unable to guarantee delivery on specific dates. Due to their fragile nature, we are also unable to deliver alcohol, ceramics, flowers and fragile items such as our chocolate models & shapes and easter eggs to countries outside the UK.

Our products might be delicious but they’re also perishable. Once they've left our Chocolate Factory, we have little control over the temperature or conditions of your order in transit, so we cannot accept responsibility for melted or damaged products.

We are able to accept orders of up to 5kg for international delivery.

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Customs Charges

It’s possible that Customs in other countries may add additional duties or charges, which we are unable to control. These charges would be applied in the receiving country, so we cannot predict or influence what they may be. The recipient is responsible for paying these charges, should they arise. We do our best to remain up to date with events in countries we deliver to, and we reserve the right to decline an order if we think it will be delivered unsafely, or if we think charges may be imposed.

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US Food & Drug Administration

The US Food and Drug Administration (FDA) has recently made changes to legislation relating to the importing of food into the USA. For each delivery we make to the USA, we’re obliged to submit additional documentation to the FDA – as such, we apply an additional £10.00 administrative charge to your order to cover this. This is automatically included in the delivery charge.

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Delivery Restrictions

Orders Containing Alcohol

We can only deliver items containing alcohol products to mainland UK addresses via our Named & Next Day delivery services. Please remember that it is an offence to purchase or attempt to purchase alcohol if you are under the age of 18.

For further information please contact us on +44 (0) 800 454537.

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Chocolate Models (including Easter Eggs, Plaques and Other Shapes)

Due to the fragile nature of these items, we are unable to offer International Delivery on orders containing these products.

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Flowers

Thorntons flowers are available via Named or Next Day delivery service and will be fulfilled between 8:30am and 6:00pm Monday - Friday (excluding bank holidays) and 8:30am and 2:30pm Saturday. To receive an order via Next Day delivery, your order will need to be placed before 4:00pm Monday - Friday (excluding bank holidays). We are currently unable to offer Standard, International or Same Day delivery on orders containing flowers.

Should your recipient not be at home, the courier will attempt to leave the flowers with a neighbour or in a safe place on the recipient’s property. However, if this is not possible, the courier will leave a ‘calling card’ to arrange a re-delivery. Please note that if additional products, including gift cards, are ordered along with flower bouquets, these will all be delivered on the same day but not at the same time, as they are dispatched via different couriers.

Flowers can be delivered Next Day almost anywhere in mainland UK (subject to availability). Delivery to the following out of area postcodes will be subject to delays:

Postcode Postcode Postcode
AB PA36 PA75
BT PA37 PA76
FK19 PA38 PA77
FK20 PA39 PA78
FK21 PA40 PH
GY PA41 PO30
HS PA42 PO31
IM PA43 PO32
IV PA44 PO33
JE PA45 PO34
KA27 PA46 PO35
KA28 PA47 PO36
KW PA48 PO37
PA20 PA49 PO38
PA21 PA60 PO40
PA22 PA61 PO41
PA23 PA62 PO49
PA24 PA63 TR21
PA25 PA64 TR22
PA26 PA65 TR23
PA27 PA65 TR24
PA28 PA67 TR25
PA29 PA68 ZE
PA30 PA69  
PA31 PA70  
PA32 PA71  
PA33 PA72  
PA34 PA73  
PA35 PA74  
     

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Greeting Cards

If you would like to include a greeting card with an order for Next Day delivery, your order will need to be placed before 12:00pm midday (Monday - Friday, excluding bank holidays). Orders placed after this time will be dispatched on the next working day (Monday – Friday). On occasion we may have to send your greeting card separately, but it will still arrive on the same day.

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Personalised Products

For select products from our personalised range, you will need to place your order before 12:00pm midday (Monday - Friday, excluding bank holidays) to receive your product the next day. This applies to:

  • Personalised Sleeves across our Continental, Classic, Favourites Flavours, Hampers and Giftsets range

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Other Information

Business/Hospital Addresses

We know that people are busy and can’t always be available to receive a delivery, so we’re more than happy to deliver to reception/post room/security areas and accept signatures from authorised representatives; however, this is only available with our Next and Named Day delivery option. For deliveries to hospitals, it’s best to check that they will accept the items you’ve ordered; hospitals don’t usually permit flower deliveries to Intensive Care Units, but some will place flowers outside the ward for the benefit of visiting families, whilst others refuse products to minimise risk of infections.

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PO Box and Freepost Addresses

Unfortunately we can’t accept orders to addresses containing a PO Box number or FREEPOST addresses.

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BFPO Addresses

We know that our Armed Forces love a treat when overseas, but delivery to them can be tricky! These orders are dispatched by Royal Mail via the internal military post and may be subject to delays, so we can’t guarantee delivery on a specific day or the condition that it will arrive in if the weather is warm.

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Incorrect Addresses

We always ship to the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. If you’re unsure, try the Post Office address finder as we can’t accept liability for late or failed deliveries due to an incorrect address.

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Weight Per Parcel

We can send as many products as you wish up to 10 kg per delivery charge. This is limited to 5 kg for international deliveries; for orders exceeding this weight, please call us on +44 (0) 845 121 1911. Due to the nature of some products, additional delivery charges may apply.