We currently operate over 250 franchises and support these through our Franchise Business Managers and centrally by our franchise co-ordinators.

Every store has its own Franchise Business Manager. The FBM is there primarily to support you and your store team in all aspects of the business relating to Thorntons. The FBMs main objectives are to help you maximise the success of your business. They will assist you in areas such as:

• budgeting
• product management
• merchandising
• training
• business management
  
  The role of an FBM is one of support and they are always available to answer any type of question relating to your Thorntons franchise.
  
  Centrally, at Thornton Park, we maintain standards, systems and procedures along which the network operates. Weekly you will be updated; electronically and / or by hard copy; on the operations through a newsletter.
  
  We pride ourselves on the support of all our franchisees and look to improve this service continually.