Standard Deliveries     >> Top <<

Standard deliveries will normally be despatched on the date of the order being placed unless after 11am (after this time goods will be despatched on the next working day Monday to Friday). This service cannot be used for advanced dates. Tracking is available 72 hours after despatch. The first day of the 5 days starts the next working day following despatch. (Monday-Friday) Goods may be left without a signature in a secure location at the driver’s discretion.

Premium Delivery, Monday - Friday, Saturdays      >> Top <<

Premium Delivery is a next day/specific day service Monday-Saturday by courier and is an all day service.

Premium delivery orders received before 4.00pm online (5pm via our call centre) can be delivered next day Monday - Saturday. Orders placed after 4.00pm on Friday online (5pm via our call centre) will not be processed or despatched until the following Monday.
Please note that if you want orders containing Photo Boxes, 'Create Your Own' boxes or cards to be delivered next day, you will need to place your order before 12 midday Monday-Friday.
Orders can be delivered anytime between 8am and 9pm Monday-Friday and between 8am - 12pm on Saturdays. We require a signature for delivery, so please ensure that there is someone to accept delivery during working hours. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability. The courier should leave a "calling card" at the recipients address and it then becomes the recipients responsibility to contact the courier company to re-arrange a suitable delivery time and date.If you know your recipient is not at home during working hours, we recommend that we deliver to a business address.

We can deliver any day of the week, except Sundays.

Tracking your Premium Delivery Monday - Friday
To track your order, simply call our customer services team on 0845 121 1911.

Northern Ireland/Scotland/Highlands/Isles of Scilly/Isle of Man/Isle of Wight      >> Top <<

We regret that we cannot offer a next day delivery service to Northern Ireland, Scotland, Scottish Islands, Isles of Scilly, Isle of Man, Isle of Wight. (See delivery times on chart below) These are based on the Premium delivery option.

Out of area postcodes
Please be aware that delivery to certain UK postcodes will take longer due to their remote locations. The following table details postcodes affected together with estimated delivery times. We cannot be held responsible for delays as a result of sending to these destinations: We strongly recommend that the Premium delivery service is used for these area, Standard delivery will take longer than the normal 5 days.

The Republic of Ireland and Isle of Man are considered to be outside the UK and come under our International Deliveries section below.

• Postcode	Delivery Window
  AB10-16	2 working days
  AB21-25	2 working days
  AB30-39	3 - 7 working days
  AB41-45	2 working days
  AB51-56	2 working days
  BF1-ABF99	Up to 10 working days
  BT (all areas)	2-3 working days
  DD5-11	2 working days
  EH14	2 working days
  EH43-45	2 working days
  FK19-21	2 working days
  FK8, 16, 17, 18	2 working days
  G63, 83, 84	2 working days
  GY1-9	2-5 working days
  HS1-9	5 working days
  HS1-9	3 - 7 working days
  IM1-9,86,87,98,99	2-3 working days
  IV1-20,25,30-32,36,63	2 working days
  IV21-24, 26-28	4 working days
  IV41-49,51,55,56	5 working days
  JE1-4	2-5 working days
  KA27-28	5 working days
  KA4-6, 16-19	2 working days
  KW1-3, 5-10, 12, 14	2 working days
  KW11-13	4 working days
  KW15-17	5 working days
  ML8-12	2 working days
  PA20, 22	3 working days
  PA21	4 working days
  PA23-38	2 working days
  PA41-49, 60-78	5 working days
  PH1, 2, 12,13	2 working days
  PH15-26	2 working days
  PH30-35	2 working days
  PH3-11	2 working days
  PH36-41	4 working days
  PH42-44	5 working days
  PH49-50 PO (all areas)	2 working days 2 working days
  SY14-25	2 working days
  TD1-11, 13-14	2 working days
  TR21-25	3 working days
  ZE1-3	5 working days

  
  
  Business/Hospital Addresses    >> Top <<
  
  Thorntons will deliver to the reception/post room/security areas at these addresses accepting a signature from a duly authorised representative at the business/hospital. Our standard delivery option does not allow delivery to business addresses. If you are wishing to deliver to a business address please select the Premium delivery option. Please check with hospitals that they will accept the items you have ordered, Hospitals do not permit flower deliveries to Intensive Care Units, however some hospitals will place flowers outside the ward for the benefit of visiting families. Some hospitals refuse products to minimise risk of infections.
  
  PO Box and Freepost Addresses    >> Top <<
  
  We are unable to accept orders to addresses containing a PO Box number or FREEPOST addresses.
  
  BFPO Addresses    >> Top <<
  
  These orders are despatched by Royal mail and may be subject to delays therefore we cannot guarantee delivery on a specific day.
  
  Correct Address/Postcodes    >> Top <<
  
  We will deliver to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode, please check it using the Post Office address finding service.
  
  Weight Per Parcel    >> Top <<
  
  We can send as many products as you wish up to 10 kilos total weight for one delivery charge. This is limited to 5 kilos via the web for international deliveries but you can call us on 44 (0) 845 121 1911 for orders exceeding this weight. NB .Due to the nature of some products additional delivery charges may apply.
  
  International Deliveries    >> Top <<

  International deliveries can take up to 5 working days and we regret that we cannot guarantee delivery on specific dates. Please ensure that the full address and telephone numbers are given when placing your order. We do not send Alcohol, Ceramics or Flowers overseas.
  
  We do not recommend shipping perishable products to international countries as we have no control over the temperature during transit and upon arrival abroad. We cannot accept responsibility for melted/damaged products.
  
  Maximum Weight
  The maximum parcel weight for international delivery is 5kg gross. Should you wish to send items in excess of this limit, please contact us on 44 (0) 845 121 1911 during working hours to discuss your requirements.
  
  Customs Charges
  It is possible that Customs outside the UK may impose additional import duties and Customs charges. These are levied at the port of ingress and we cannot therefore predict if they will be charged and are unable to influence if and how these may be levied. The recipient will be responsible for these charges as levied. We constantly monitor the individual countries Customs Policies and reserve the right to decline any orders to countries that we have concerns relating to the safe delivery of your gift, or countries that are likely to impose restrictive duties.
  
  US Food & Drug Administration
  Due to new legislation from the US Food and Drug Administration relating to the importation of any food product into the USA we are obliged to submit additional pre-approval to the FDA for each delivery we make to the US. A (£10.00) charge for this documentation will be levied on every parcel or shipment sent. We regret that we are obliged to pass this cost across to you the customer.
  
  International Delivery Rates
  We deliver to most countries throughout the world. Please see the charts below for destinations and prices for both flat-rate and weight-based services.From time to time delivery may be suspended to some destinations affected by political instability. If your choice of destination is not included in the lists please call us on 44 (0) 845 121 1911 for more information.
  
  

* Non-weight based services applicable to destinations in the above table only.

• Zone 2: Greece, Monaco
  
  
• Zone 3: Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
  
  
• Zone 4: Albania, Andorra, Anguila, Antigua & Barbuda, Armenia, Azerbaijan, Bahrain, Belarus, Boznia-Herzegovina, British Virgin Islands, Brunei, Canary Islands, Cayman Islands, Crotia, Dominican Republic, Faroe Islands, Gibraltar, Greenland, Grenada, Iceland, Kosova, Liechtenstein, Luxembourg, Macedonia, Moldavia, Montenegro, New Caledonia, San Marino, Turkey, Yugoslavia.
  
  
• Zone 5: Canada, Mexico, Puerto Rico,
  
  
• Zone 6: USA - This includes the FDA Charge.
  
  
• Zone 7: Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Philippines, Singapore, South Africa, Taiwan, Thailand,.
  
  
• Zone 8: Argentina, Barbados, Bermuda, Bolivia, Brazil, Chile, Costa Rica, Ecuador, Egypt, Fiji, Georgia, India, Israel, Jamaica, Jordan, Kenya, Kuwait, Lebanon, Mongolia, Morocco, New Zealand, Nigeria, Saudi Arabia, Trinidad and Tobago, Togo, UAE, Uruguay, US Virgin Islands, Yemen Republic.

         ** If you chosen delivery country is not listed above, you will be charged in line with Zone 8 rates. **

Restrictions - Flowers, Alcohol, Photo Boxes, Wedding Favours etc.    >> Top <<

Greetings Cards

Greeting cards will be despatched with orders unless placed after 12 noon. After 12 noon the greeting cards and corresponding orders (if applicable) will be despatched on the next working day Monday – Friday.

Personalised Servery Boxes

If you order these after 12 noon they will not be dispatched until the next working day Monday - Friday.

Easter Eggs, Models, Plaques & other shapes
Sorry, international delivery is not available for our chocolate Easter eggs, models, plaques and shapes. Due to the fragility of these items they can be sent to UK addresses only.

Wine and Champagne Deliveries
We can only deliver items containing wine, champagne and other alcohol bottles to mainland UK addresses by our Premium Delivery Service. Please remember that it is an offence to purchase or attempt to purchase alcohol if you are under the age of 18. As you need to be at least 18 to buy alcohol, we are required to contact you to confirm your details before sending this product. Please make sure you provide a contact phone number when you place your order. For further information please contact us on 44 (0) 845 121 1911.

Wedding & Party Favours
To make sure your wedding favours arrive in the best possible condition, they can be sent by premium delivery to UK addresses only. We’d hate to disappoint you, so please remember we need at least 5 working days’ notice to create all the favours you need and send them out. If you’d like them personalised with details of your wedding or party, please note this takes at least 21 working days. For more on getting the perfect favours for your special day, speak to one of our friendly wedding coordinators on 0845 121 1911.

Flower Deliveries
We only deliver flowers to mainland UK addresses by our Premium Delivery Service. For more information on our Premium Delivery service please see also here. We are unable to deliver flowers on Monday. Should you wish to order additional items not included in our bouquet gift combinations, an additional delivery charge will be incurred as these items will be despatched under separate cover. NB: Greetings cards are also sent under separate cover. For further information please contact us on 44 (0)845 121 1911. We will be happy to advise you. We do not recommend that you send flowers to postcodes listed in the below list. We are also unable to accept orders for delivery on Bank Holidays or the day following the Bank Holiday. All of our bouquets require a signature upon delivery.Flower deliveries on a Saturday will delivered by Royal Mail Special delivery and can only be left at the address given . N.B. Please note that additional delivery instructions will not apply on Saturday deliveries. All of our floral bouquets are seasonal in nature and again we reserve the right to substitute them for an alternative bouquet of equal or greater value.

Please note we are unable to send flowers to the following areas:

• Jersey or Channel Islands
• Aberdeen AB30-31
• AB33-38
• AB41 6-8
• AB42 0-5
• AB43 6-8
• AB44-45
• AB51-56
• Western Isles HS1
• HS2-9
• Inverness IV1-36, 40, 52-54
• Isle of Skye IV41-49, 51, 55-56
• Isle of Arran KA27
• Isle of Cumbrae KA28
• Kirkwall KW1-3, 5-14
• Northern Ireland
• Orkney KW15-17
• Paisley PA20-49, 62-77
• Isle of Jura PA60
• Isle of Colonsay PA61
• Isle of Coll PA78
• Isle of Eigg PH42
• Isle of Rhum PH43
• Isle of Canna PH44
• Holy Island TD15-2
• Shetland Isles ZE1-3