My Parcel is Damaged.
We are sorry to hear that your gift has arrived damaged. We are
very happy to replace the damaged items for you. If it is more
convenient the item can be replaced in your local Thorntons
store.
If you would like a replacement gift to be delivered, please email
us including the following details:
Your Order Number or Billing Address (including Postcode)
The Damaged Items
The Packer's Number (this is hand written on the top right hand
side of the address label)
The Address you wish the replacement to be sent to
Incorrect Items Sent/Received
Sometimes due to availability, we may make a change to your order
without prior notice.If you are unhappy with our substitution or
your order is incomplete or incorrect, please email us including
the following details:
Your Order Number or Billing Address (including Postcode)
The Damaged Items
The Packer's Number (this is hand written on the top right hand
side of the address label)
The Address you wish the replacement to be sent to
