It is Thorntons mission to deliver
Chocolate Heaven to the world. As a result, we aim to deliver the
best possible customer experience, and we adhere to and if
possible, exceed all current and proposed legislation in addition
to trade body guidelines.
The conditions detailed below do not affect your statutory rights
according to UK law. These include all of the current guidelines
relating to the information that we hold about you, and in order to
clarify this we have a published Privacy Statement.
Definitions
Thorntons Direct is operated by Thorntons plc (registered number
00174706) of Thornton Park, Alfreton, Derbyshire, DE55 4XJ. If you
need to contact us please use our contact
form.
Products
Product and packaging are subject to change or substitution without
prior notice. If necessary we will substitute for an equal or
higher priced item directly as the majority of our orders are time
critical and we may not have time to contact you. If time is
available we will attempt to contact you. All of our floral
bouquets are seasonal in nature and again we reserve the right to
substitute them for an alternative bouquet of equal or greater
value.
Create Your Own Hamper
Number of products per hamper box is a guideline only; we reserve
the right to place products that do not fit in an outer outside of
the hamper box. Not all products will fit in all hamper box sizes.
I.e. Wine will not fit in the small hamper box. Multiple dispatches
are not available for the ‘create your own hamper’
gifts online although you can call our call centre if you require a
multiple dispatch on 0845 121 1911. We will deem that if ordering a
‘create your own hamper’ gift that all products you
enter into your basket are for inclusion within this gift and where
possible will be included as such with in your chosen hamper
box.
Age Restriction
Products containing bottled alcohol are only available for purchase
or supply to persons over the age of 18. You will be asked to
confirm this during the order process - this forms part of our
contract of sale.
Payment
We accept payment by Visa, American Express, Mastercard and
Maestro. All orders are positively credit card sanctioned prior to
dispatch, so please ensure that the details you provide us with are
correct. We require you to supply the registered address of the
credit card holder which is used to validate your order with your
credit card company. We cannot accept responsibility for an order
being held back as a result of incorrect or invalid payment details
being given.
The total value of your order will be displayed on the order
confirmation screen. The displayed price is the amount in pounds
sterling, If you are ordering from outside the UK, the appropriate
exchange rate will apply.
Our Website contains a large number of products and it is always
possible that, despite our best efforts, some of the products
listed may be incorrectly priced. We will normally verify prices as
part of our dispatch procedures prior to acceptance of an order. If
a product's correct price is higher than the price stated on our
website we may at our d iscreation reject your order without
liability to you and notify you of such rejection.
We are under no obligation to supply products to you at an
incorrect (lower) price, even after we have sent you an order
preparation confirmation, if the pricing error is obvious and
unmistakeable and could reasonably have been recognised by you as a
mis-pricing.
VAT Receipt
All prices include VAT at the appropriate rate, (currently 17.5%).
If you are eligible to reclaim this sales tax, on request we can
supply you with a VAT receipt
Corporate Orders
We reserve the right to amend delivery charges where necessary for
corporate orders placed via the website. The website delivery
options are for consumer orders which do not exceed standard
delivery costs. Additional costs will apply where a large number of
items are ordered or where delivery to multiple addresses is
requested.
Consumer Protection
In the unlikely event that your payment card is used fraudulently
to make a purchase with Thorntons Direct, you are entitled to
cancel the said payment(s). If payment has already been made, you
are entitled in accordance with the standing Consumer Protection
Distance Selling Regulation (2000), to a re-credit or to have all
sums returned to you by the card issuer.
