When you create a new user account at www.thorntons.co.uk we
collect your name and E mail address. If you place an order for a
product that requires payment, we also collect your credit card
billing address, credit card information, and telephone number.
This information will be used to process orders and, if necessary,
to contact you regarding the status of your orders.
In order to develop our business we do use some of the collected
data including recipient details to profile you and your order
profile. This data is used to improve our service to you and
identify new customers who we should be marketing to. This involves
passing information onto selected third party companies.
Opt-in Policy
Although we have to gather information from you to process your
order, within the www.thorntons.co.uk site, we have adopted a
positive Opt-In policy. This allows you to select if you would like
Thorntons or other selected companies to send you promotional
information. If you chose to Opt-In to receive information from
other companies then information that we hold about you will be
passed to third parties who provide these services. You have the
option of Opting OUT at any time.
Sharing your information with other
companies
We have a firm commitment to protect your privacy and security as
our customer. We are obliged by the Distance Selling Directive, and
the Data Protection legislation, and all current Trade and Legal
precedents and policies to respect your wishes. You can at any time
contact us and we will OPT you out of any aspect of our marketing
programme.
Purchase History
A record is kept of your purchases. Your previous orders may be
used to present you with the most relevant products and gift ideas
and to provide you with a better overall user experience. You have
the right through Data Protection legislation to request, for a
small fee, any data we hold on you. Please contact us on
44 (0) 845 121 1911 if you wish to enquire about the data we
hold.
How do I tell Thorntons that I do not want to be
contacted for promotional purposes?
Simply log in and click on 'my profile' to change your 'Opt-In'
status.
Alternatively, you can contact us by clicking
here.
Will my customer contact information be disclosed to
third parties?
If you Opt-In to receive information from third parties then we
will provide selected companies with information about you. Please
see the 'Opt-in' Policy section above. Thorntons also reserves the
right to co-operate with law enforcement officials in the
investigation of alleged unlawful activities of our customers or
relating to our customers. We will have no legal liability for such
disclosures.
Are my personal messages private when I purchase
gifts?
When you add a personal message to an order, your message will be
printed on a gift card that is part of the dispatch stationery.
This is positioned so the message cannot be read during
transit.
What are cookies and how do we use them?
A cookie is a small file that can be stored on your computer's hard
drive. Thorntons uses cookies to provide features like auto-log-in
and to determine when customers have previously visited our site.
Our cookies do not contain any personal information about you, so
only Thorntons will be able to use the cookies to determine your
identity.
What is an IP address and how does Thorntons use
them?
An IP address is a number that is assigned to your computer when
connected to the Internet. The servers that serve our web site
automatically identify your computer by its IP address. This is
used exclusively to highlight orders that appear abnormal, (i.e.
Multiple credit card numbers being used) in order to identify the
source of fraudulent orders.
Does Thorntons ensure the privacy practices of other
sites to which it provides links?
While we carefully select the Web sites to which we link, we are
not responsible for the privacy practices or the content of these
Web sites.
How will I know when thorntons.co.uk changes its privacy
policy?
Our privacy policy is regularly reviewed to make sure we continue
to serve the privacy interests of our customers. We reserve the
right to change and update the privacy policy and these changes
will be posted on our web site. We encourage you to visit this page
from time to time to ensure you are aware of any changes we may
have made.
44 (0) 845 121 1911 if you wish to enquire about the data we
hold.
