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Delivery Information
 
 

We have detailed delivery information relating to the couriers we use below, and restrictions that may be imposed.Before placing your order, please check the information below. If you have any further queries, please contact us on 44 (0)845 121 1911 Monday - Friday 09.00 - 18.00, or E mail us at wwwcustserve@thorntons.co.uk and we will be more than happy to help you.

 
  Please select from the list below
 
 
  • UK Delivery Charges
    Standard Delivery is charged at £3.95 per recipient for weekday delivery and our Premium Delivery is charged at £6.95 for next day or a specified date. Saturday delivery is charged at £6.95.

  • Standard Deliveries        >> Top <<

    Standard Deliveries
    Standard deliveries will be despatched on the date of the order being placed unless after 11am (after this time goods will be despatched on the next working day Monday to Friday). This service cannot be used for advanced dates. Tracking is available 72 hours after despatch. The first day of the 5 days starts the next working day following despatch. (Monday-Friday) Goods may be left without a signature in a secure location at the driver’s discretion.

    Premium Delivery, Monday - Friday, Saturdays and Flowers        >> Top <<

    Premium Delivery
    Premium Delivery is a next day/specific day service Monday-Saturday by courier and is an all day service. Premium delivery Orders received before 4.00 pm online (5pm via call centre) can be delivered next day on Monday - Saturday basis. Orders placed after 4.00 pm on Friday online (5pm via call centre) will not be processed or despatched until the following Monday. Greeting cards will be despatched with orders unless placed after 2pm (after 2pm cards will be despatched on the next working day Monday - Friday)We require a signature for delivery, so please ensure that there is someone to accept delivery during working hours. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability. The courier should leave a "calling card" at the recipients address and it then becomes the recipients responsibility to contact the courier company to re-arrange a suitable delivery time and date.If you know your recipient is not at home during working hours, we recommend that we deliver to a business address.


    Monday Deliveries
    We do not recommend delivery of confectionery items or flowers on a Monday due to the extended period of transit over the weekend We reserve the right not to offer Monday delivery, should we feel that due to the weather conditions, it would be detrimental to store perishable products with our couriers over the weekend.

    Tracking your Premium Delivery Monday - Friday
    To track your order, simply call our customer services team on 0845 121 1911.

    Greetings Cards
    Greeting cards will be despatched with orders unless placed after 2pm after 2pm cards will be despatched on the next working day Monday – Friday.
  • Personalised Servery Boxes
  • If you order these after 12 noon they will not be dispatched until the next working day Monday - Friday.

    Flower Deliveries
    We only deliver flowers to mainland UK addresses by our Premium Delivery Service. Should you wish to order additional items not included in our bouquet gift combinations, an additional delivery charge will be incurred as these items will be despatched under separate cover. NB: Greetings cards are also sent under separate cover. For further information please contact us on 44 (0)845 121 1911. We will be happy to advise you. We do not recommend that you send flowers to postcodes listed in the below list. We are also unable to accept orders for delivery on Bank Holidays or the day following the Bank Holiday. All of our bouquets require a signature upon delivery.Flower deliveries on a Saturday will delivered by Royal Mail Special delivery and can only be left at the address given . N.B. Please note that additional delivery instructions will not apply on Saturday deliveries. All of our floral bouquets are seasonal in nature and again we reserve the right to substitute them for an alternative bouquet of equal or greater value.

    Please note we are unable to send flowers to the following areas:
  • Jersey or Channel Islands
  • Aberdeen AB30-31
  • AB33-38
  • AB41 6-8
  • AB42 0-5
  • AB43 6-8
  • AB44-45
  • AB51-56
  • Western Isles HS1
  • HS2-9
  • Inverness IV1-36, 40, 52-54
  • Isle of Skye IV41-49, 51, 55-56
  • Isle of Arran KA27
  • Isle of Cumbrae KA28
  • Kirkwall KW1-3, 5-14
  • Northern Ireland
  • Orkney KW15-17
  • Paisley PA20-49, 62-77
  • Isle of Jura PA60
  • Isle of Colonsay PA61
  • Isle of Coll PA78
  • Isle of Eigg PH42
  • Isle of Rhum PH43
  • Isle of Canna PH44
  • Holy Island TD15-2
  • Shetland Isles ZE1-3

    Northern Ireland/Scotland/Highlands/Isles of Scilly/Isle of Man        >> Top <<

    Northern Ireland/Scotland/Highlands/Isles of Scilly/Isle of Man
    We regret that we cannot offer a next day delivery service to Northern Ireland, Scotland, Scottish Islands, Isles of Scilly, Isle of Man. (See delivery times on chart below) These are based on the Premium delivery option.

    Out of area postcodes
    Please be aware that delivery to certain UK postcodes will take longer due to their remote locations. The following table details postcodes affected together with estimated delivery times. We cannot be held responsible for delays as a result of sending to these destinations: We strongly recommend that the Premium delivery service is used for these area, Standard delivery will take longer than the normal 5 days.

    The Republic of Ireland and Isle of Man are considered to be outside the UK and come under our International Deliveries section below.
    Postcode Delivery Window
    AB10-16 2 working days
    AB21-25 2 working days
    AB30-39 3 - 7 working days
    AB41-45 2 working days
    AB51-56 2 working days
    BF1-ABF99 Up to 10 working days
    BT (all areas) 2-3 working days
    DD5, 7-11 2 working days
    EH14 2 working days
    EH43-45 2 working days
    FK19-21 2 working days
    FK8, 16, 17, 18 2 working days
    G63, 83, 84 2 working days
    GY1-9 2-5 working days
    HS1-9 5 working days
    HS1-9 3 - 7 working days
    IM1-9,86,87,98,99 2-3 working days
    IV1-20,25,30-32,36,63 2 working days
    IV21-24, 26-28 4 working days
    IV41-49,51,55,56 5 working days
    JE1-4 2-5 working days
    KA27-28 5 working days
    KA4-6, 16-19 2 working days
    KW1-3, 5-10, 12, 14 2 working days
    KW11-13 4 working days
    KW15-17 5 working days
    ML8-12 2 working days
    PA20, 22 3 working days
    PA21 4 working days
    PA23-38 2 working days
    PA41-49, 60-78 5 working days
    PH1, 2, 12,13 2 working days
    PH15-26 2 working days
    PH30-35 2 working days
    PH3-11 2 working days
    PH36-41 4 working days
    PH42-44 5 working days
    PH49-50 2 working days
    SY14-25 2 working days
    TD1-11, 13-14 2 working days
    TR21-25 3 working days
    ZE1-3 5 working days


    Business/Hospital Addresses    >> Top <<

    Thorntons will deliver to the reception/post room/security areas at these addresses accepting a signature from a duly authorised representative at the business/hospital. Our standard delivery option does not allow delivery to business addresses. If you are wishing to deliver to a business address please select the Premium delivery option. Please check with hospitals that they will accept the items you have ordered, Hospitals do not permit flower deliveries to Intensive Care Units, however some hospitals will place flowers outside the ward for the benefit of visiting families. Some hospitals refuse products to minimise risk of infections.

    PO Box and Freepost Addresses        >> Top <<

    We are unable to accept orders to addresses containing a PO Box number or FREEPOST addresses.

    BFPO Addresses        >> Top <<

    These orders are despatched by Royal mail and may be subject to delays therefore we cannot guarantee delivery on a specific day.

    Correct Address/Postcodes        >> Top <<

    We will deliver to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode, please check it using the Post Office address finding service.

    Weight Per Parcel        >> Top <<

    We can send as many products as you wish up to 10 kilos total weight for one delivery charge. This is limited to 5 kilos via the web for international deliveries but you can call us on 44 (0) 845 121 1911 for orders exceeding this weight. NB .Due to the nature of some products additional delivery charges may apply.

    International Deliveries        >> Top <<

    International Deliveries

    International deliveries can take up to 5 working days and we regret that we cannot guarantee delivery on specific dates. Please ensure that the full address and telephone numbers are given when placing your order. We do not send Alcohol, Ceramics or Flowers overseas.

    Maximum Weight
    The maximum parcel weight for international delivery is 5kg gross. Should you wish to send items in excess of this limit, please contact us on 44 (0) 845 121 1911 during working hours to discuss your requirements.

    Hot Countries
    We do not recommend shipping perishable products to hot countries as we have no control over the temperature during transit and upon arrival abroad. We cannot accept responsibility for melted products.

    Customs Charges
    It is possible that Customs outside the UK may impose additional import duties and Customs charges. These are levied at the port of ingress and we cannot therefore predict if they will be charged and are unable to influence if and how these may be levied. The recipient will be responsible for these charges as levied. We constantly monitor the individual countries Customs Policies and reserve the right to decline any orders to countries that we have concerns relating to the safe delivery of your gift, or countries that are likely to impose restrictive duties.

    US Food & Drug Administration
    Due to new legislation from the US Food and Drug Administration relating to the importation of any food product into the USA we are obliged to submit additional pre-approval to the FDA for each delivery we make to the US. A (£10.00) charge for this documentation will be levied on every parcel or shipment sent. We regret that we are obliged to pass this cost across to you the customer.

    To view our FDA Certificate Of Registration please click here.

    International Delivery Rates
    We deliver to most countries throughout the world. Please see the charts below for destinations and prices for both flat-rate and weight-based services.From time to time delivery may be suspended to some destinations affected by political instability. If your choice of destination is not included in the lists please call us on 44 (0) 845 121 1911 for more information.
    Flat-Rate Services *
    Destination Delivery Charge
    Austria £19.50
    Belgium £11.00
    Denmark £19.50
    Finland £19.50
    France £11.00
    Germany £11.00
    Isles Of Scilly £23.00
    Republic of Ireland £11.00
    Italy £19.50
    Portugal £19.50
    Netherlands £11.00
    Norway £23.00
    Spain £19.50
    Sweden £19.50
    Switzerland £23.00

    * Non-weight based services applicable to destinations in the above table only.
    Weight Base Services
    Weight Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
    0.5kg - £20.50 £23.20 £24.75 £22.50 £26.75 £28.70 £31.60
    1kg - £23.00 £25.50 £27.15 £24.40 £28.15 £31.60 £35.65
    1.5kg - £25.00 £27.80 £29.55 £26.30 £29.55 £34.50 £39.70
    2kg - £26.30 £30.10 £31.95 £28.20 £30.95 £38.40 £43.75
    2.5kg - £28.20 £32.40 £34.35 £30.10 £32.35 £40.30 £47.80
    3kg - £30.00 £34.70 £36.75 £32.00 £33.75 £43.20 £51.85
    3.5kg - £31.75 £37.00 £39.15 £33.90 £35.15 £46.10 £55.90
    4kg - £33.60 £39.30 £41.55 £35.80 £36.55 £49.00 £59.95
    4.5kg - £35.25 £41.60 £43.95 £36.70 £37.95 £51.90 £64.00
    5kg - £37.00 £43.90 £46.35 £37.60 £39.35 £54.80 £68.05
  • Zone 2: Greece, Monaco

  • Zone 3: Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia

  • Zone 4: Albania, Andorra, Anguila, Antigua & Barbuda, Armenia, Azerbaijan, Bahrain, Belarus, Boznia-Herzegovina, British Virgin Islands, Brunei, Canary Islands, Cayman Islands, Crotia, Dominican Republic, Faroe Islands, Gibraltar, Greenland, Grenada, Iceland, Kosova, Liechtenstein, Macedonia, Moldavia, Montenegro, New Caledonia, San Marino, Turkey, Yugoslavia.

  • Zone 5: Canada, Mexico, Puerto Rico,

  • Zone 6: USA - This includes the FDA Charge.

  • Zone 7: Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Philippines, Singapore, South Africa, Taiwan, Thailand,.

  • Zone 8: Argentina, Barbados, Bermuda, Bolivia, Brazil, Chile, Costa Rica, Ecuador, Egypt, Fiji, Georgia, India, Israel, Jamaica, Jordan, Kenya, Kuwait, Lebanon, Mongolia, Morocco, New Zealand, Nigeria, Saudi Arabia, Trinidad and Tobago, Togo, UAE, Uruguay, US Virgin Islands, Yemen Republic.
         ** If you chosen delivery country is not listed above, you will be charged in line with Zone 8 rates. **
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         Standard Delivery £3.95, Named/Next Day Delivery £6.95, Saturday Delivery £6.95.