- Your questions
answered
We want you to buy in total confidence and really enjoy our
chocolates. We get asked lots of questions about how they’re
made, what’s in them – and what’s not. Here are a
few of the more popular queries, but if there’s something you
still want to know, please
get in touch.
Do you use genetically modified ingredients?
Nope. We don’t use GM in any of our products.
Are any of your products no artificial flavours and colours
(nafnac)?
Our entire kids range and all but a handful of our adult products
are nafnac. Where we haven’t yet been able to find natural
and equally delicious alternatives, we continue looking and are
confident that there are absolutely no health issues associated
with the few remaining artificial flavours and colours.
This chocolate doesn’t have nuts in it but the pack says
it may contain traces. What’s going on?
Sometimes, products containing nuts are made on the same line as
those without. We always give everything an incredibly thorough
clean, but we really don’t want to take any chances –
particularly as some people can have very severe and sensitive nut
allergies – so we always let you know on the packs.
What about dark chocolate? How come you don’t say
it’s milk / lactose free?
When we make dark chocolate, we often use the same pipelines as
when we’re making milk chocolate. As with the nuts (see
previous question), we always clean everything but we can’t
guarantee traces don’t remain. We just want to be extra
careful.
Do your products contain caffeine?
Chocolate is made with cocoa, which naturally contains caffeine. We
don’t add any extra caffeine. Generally, white chocolate
contains less caffeine than milk or dark chocolate.
Is your ice cream pasteurised? Yes, by law it has to be. The
egg we use is also pasteurised before it goes into the mix.
I’ve got coeliac disease and can’t eat gluten. Which
of your delicious-looking products can I eat?
Don’t worry, you can still enjoy lot’s of our great
products like toffee, fudge, no added sugar chocolates and many
more. Look out for additional information next to each product on
the site.
Do you sell any low-sugar chocolates suitable for diabetics?
Yes, loads!
Check out our large no added sugar section . They’ve got
all the great Thorntons taste but are made with less sugar and
added sweeteners. Our chocolatiers have recently made the recipe
even more delicious for anyone who wants less sugar in their
diet.
Is chocolate healthy
As with all delicious treats, chocolate is best enjoyed in
moderation and as part of a healthy, balanced diet due to its high
energy content. However, recent studies suggest it may have some
unexpected health benefits.
As science has progressed, the health benefits of chocolate have
remained a hot topic. Some believe chocolate can reduce heart
disease because it contains antioxidants, while others believe
flavonols in the chocolate can help lower blood pressure.
The cocoa butter used in quality chocolate – like Thorntons
– behaves like a monounsaturated fat (similar to olive oil)
and is therefore believed to make this type of chocolate more
healthy. Dark chocolate contains more cocoa butter than milk
chocolate.
One of the oft-mentioned benefits of chocolate is that it’s
an aphrodisiac! In fact the Aztecs banned women from drinking it
for this reason! Although unproved, some think it contains and
encourages the release of chemicals in the brain that reproduce the
feeling of being in love.
Weddings
How much is Personalisation?
- Personalisation charges for the
Occasions range are £25.00 origination fee and 15p per box. Dotty
and Oriental boxes personalisation in just 15p per box. Dotty and
Oriental boxes come with a "Wedding" sticker as standard this is
optional on orders placed in the call centre.
- Can I choose my own
chocolates?
- Yes. Please contact the call
centre on 0845 121 1911 as some products are seasonal.
- What is the shelf life of
the chocolates?
- Our chocolates have a shelf life
of between 6 and 8 weeks.
- When do I need to place
my order?
- At any time, although for
personalised orders we require a minimum of 21 working days
notice.
- When will my order be
delivered?
- We recommend delivery of your
order 4 working days before your event on a specified day Tuesday -
Friday between 8am and 6pm. Timed AM deliveries are available at
additional charges via the call centre.
- For further information and to
place your order please contact us on 0845 121
1911.
Product availability
- Product availability in
store. Contact us at
tplccustserve@thorntons.co.uk
- Nutritional
information. Contact us at
tplccustserve@thorntons.co.uk
- Can't find what you're
looking for? Contact us at
wwwcustserv@thorntons.co.uk
- Are Thorntons products
available overseas? View our
International charges
- Product availability
online. Contact us at wwwcustserv@thorntons.co.uk
- Product
Substitution.
- Product and packaging are subject
to change or substitution without prior notice. If necessary we
will substitute for an equal or higher priced item directly as the
majority of our orders are time critical and we may not have time
to contact you. If time is available we will attempt to contact
you. All of our floral bouquets are seasonal in nature and again we
reserve the right to substitute them for an alternative bouquet of
equal or greater value.
Damaged parcels or incorrect items
sent
- My parcel is
damaged.
- Please accept our apologies that
your gift has been damaged, we can either offer to replace the
damaged item(s) free of charge and these are delivered on our Gold
delivery service or the damaged item(s) can be taken to your local
Thorntons store where they can be exchanged. If you would like your
replacement gift to be shipped by courier, please click on the
contact below. If you could state your order number, the item(s)
damaged, the packers number (hand written on top right corner of
address label) and the address for this to be sent to, this would
assist us to resolve this issue as quickly as possible for yourself
and we will email you to advise this has been done and when to
expect your replacement parcel.
- Incorrect items sent/
received
- Product and packaging are subject
to change or substitution without prior notice. If necessary we
will substitute for an equal or higher priced item directly as the
majority of our orders are time critical and we may not have time
to contact you. If time is available we will attempt to contact
you. All of our floral bouquets are seasonal in nature and again we
reserve the right to substitute them for an alternative bouquet of
equal or greater value. If you think this is not the case please
contact us at
wwwcustserv@thorntons.co.uk
Discount Vouchers and Promotional codes.
Please check the terms and conditions of promotion and check all
criteria's have been met, i.e. Expiration of promotion, minimum
spend, correct delivery method has been used.
If correct please use this
link
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